In the meantime, they have set up a site for customers to submit refund and reimbursement request for meals, hotel, alternate transportation, as well as to connect customers to their baggage.

What Happened?
Unless you have been living under a rock, you have likely heard about the troubles currently plaguing Southwest Airlines and the affect it had and continues to have on thousands of travelers.

Southwest Airlines started off last week by cancelling thousands of flights, citing "winter storm complications" as the reason. The cancellations continued (and increased) as the week progressed, leaving thousands of holiday travelers stranded without much more explanation than that.

Since then, there has been a lot of poor and confusing communication from the company and to date, no clear end in sight.

How did this occur?
It is pretty clear at this point that this is not only a result of the winter storm, as its been over a week now. It is not entirely incorrect though. The best, current running theory is that this was a result of a perfect storm (pun intended) of difficult flying conditions, a busier-than-expected holiday travel weekend, and finally (likely the biggest culprit) an antiquated workforce software system, that left scores of employees not able to accurate find their upcoming shifts, leaving the company woefully understaffed.

What Can I Do If I Am Affected?
There has not been much to do, to date, other than:
Find another mode of transportation. if possible.
Save ALL your receipts, associated with your travel and delay. Whether transportation, hotel, food, etc. Southwest just setup a "damage control" website (linked below) and will begin attempting to refund these expenses.

I will post updates to this post as I see them