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[Airport Lounge Review] - Centurion Lounge - Denver International (DEN)

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(@james)
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American Express Opens Centurion Lounge at Denver International Airport

 

As a frequent Amex Platinum enthusiast (and often apologist) who happens to call Denver home - I really wanted to love this lounge. I been to this lounge on multiple occasions, probably more-so than any other domestic lounge, in hopes that I was just visiting on bad days. Unfortunately, at the end of the day, this one is hard to rave about. Side note: It is not a complete disaster, and there are some positives, so I will start with those.

First of all, the location. Found on Concourse C (just past Gate C46), up in the mezzanine - this lounge is pretty easy to get to (albeit slightly hidden) no matter what your gate is. From any other gate, the walk will take you (probably) no longer than 5 minutes. In addition to that - it is past security, so no need to strip search in and out on every visit.

Also, it is big. Centurions second biggest to date (~1400sqft).

It is also relatively peaceful. The floorplan and typical traffic (on the times I have been there) allow multiple spots where you can find yourself alone to work or play games on your iPad - or whatever your pre-flight regimen is.

In addition to that - it also opens nice and early. 5a.m. is enough time to get in, get some breakfast and relax a bit before any 7 a.m. flight or later). The bar also opens at 7 a.m. for limited drinks, so if that matters to you - it is available. There is also a hot food bar (buffet) that serves up breakfast lunch and dinner.

There is also (supposedly) a live action station, though on every visit of mine, it has been vacant.

It also boasts a craft beer bar (the only Centurion Lounge to have one, and so incredibly "Denver") - unfortunately, despite being the one amenity that really piqued my interest - in my many visits, both the beer bar and the game room were not open. 

There are private showers and a family room as well.

OK - I know...It has all the makings of a stellar suite. Unfortunately, I have been left grossly unimpressed every time I visit.

For starters, and maybe most important, the food offered in the hot buffet is laughable. I have seen everything from powdered eggs, to frozen entrees to scary looking soups. I would say every time I have partaken - I was left feeling especially bloated or queasy.

Most amenities have been CLOSED every time I have been there. I have yet to see the beer bar, game room, action station or showers open on ANY of my visits.

And finally, whether I have been there at first open, mid-day or in the evening - the lounge is not really kept up. Empty spots left where food refresh should happen, dirty tables, out of stock utensils, napkins, cups etc. I often want to grab a cup of tea to go, on my way out - but for some reason they keep the to go cups outside with the folks at the main entrance. So, if you are lucky enough that there is not a line to get in, you still need to walk out, find a person and ask them for a cup. Worst case scenario, you are waiting for them to have a free moment between folks trying to enter. I now am savvy enough to ask for a to-go cup on my way in - but if you don't know, you don't know.

This type of lounge maintenance would possibly have passed when the American Express Platinum allowed 2 guests entrance. And I am probably being nice. But, Centurion Lounge Access is one of the biggest benefits of the card, and with the recent changes to guest policy, I am not sure this one cuts the mustard. If this were the standard for Centurion (luckily, I don't think it is), I would be reconsidering my Platinum for a more affordable Gold. 

Overall, in my opinion, more bad than good - and definitely not worth getting a $650 card for. 5/10

Location: Concourse C, just past Gate C46 on the mezzanine level
Opening Hours: 5a.m. to 9p.m.

Plaza Premium Lounge Facilities

  • Craft beer bar
  • Dedicated work areas
  • Dining space
  • Game room
  • General lounge
  • Live “action station”
  • Main bar
  • Family room
  • Phone room

American Express Centurion Lounge Access

Amex Platinum Card Members, Centurion Members and Delta SkyMiles Reserve Card Members are all eligible. Only Centurion Members are allowed free guests (2). Day passes are not available for purchase without being accompanied by a cardholding member.





 

 
This topic was modified 2 years ago 6 times by James

   
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